August 23, 2010

So, whatcha gonna do?

Filed under: Uncategorized — Tags: , , , , , , — Ray @ 10:05 pm

It appears as though 2010 is not going to be the year of the big economic turn around. While certain areas of the economy are showing improvement, there is not a wholesale recovery in the near future. So, what are you going to do about that? Are you going to hop on the wagon by the water cooler and complain about the weather, your boss, the rules, and every other area of your life that you have no control over? Or, are you going to focus on the areas of your life that you do control such as your attitude, your energy, your passions and your goals?

I know one thing for sure; all the complaining in the world will not change a thing. You need to make the commitment to yourself and become passionate about your goals. What you give your time and energy to will grow flourish and prosper in your life. What you deny your time and energy, will wither, die and leave your life.

Control what you can control, and use the power of YOU to be who you deserve to be and where you deserve to be on purpose! I was asked awhile back how 2010 was treating me; the appropriate question should be, how am I treating 2010? How are you treating 2010?

So, whatcha gonna do???

Ray Saint

May 19, 2009

Service will always sell - good or bad!

Filed under: Uncategorized — Tags: , , — Ray @ 6:21 am

This weeks blog is dedicated to service, both good and bad. Last week, I was traveling to Ohio to pick my new book (It’s great to be YOU) from the printer. A few interesting things happened along the way that I found to be very interesting and worth sharing with you. I have always said that service will always sell, whether it is good or bad. By treating the customer well, your service will sell by having them come back as a result of a good experience. By negating the customer and not treating them like the most important person in your world while they are in front of you, your bad service will sell and they may never return. Here are my experiences from last week.

First, I stopped at a favorite fast food pizza joint to grab a quick bite while under a tight travel schedule. The man (probably in his upper 20’s) asked “can I take your order?” As I started to tell him what I wanted, he pulled his cell phone out of his pocket as it beeped with a text message coming in. I continued to give him my order while he proceeded to text the person back on his phone!! I had to repeat my order to him as he did not hear what I said the first time. When he was done texting (talking) to the person on the phone, he put his phone away and thought he would “make time” to focus on me, the customer that apparently was not as important as the person who was texting him at that moment. I did get my order, without a smile or thank you, and left. One could argue that in today’s society, it could have been me, the customer talking on my cell phone while giving my order, much to the employee’s frustration. Good argument, however, I was the customer not him. No matter how you slice it (pardon the pun), it was bad customer service and it was wrong. Training or re-training in customer service needs to be done here before customers are lost forever….

Good service. A couple days later, while 10 hours from home, my truck experienced a problem with the steering. Upon bringing it to a dealer, it was found that the pressure hose for the power steering had blown off and all my power steering fluid had leaked out. As I entered the service department at the Ford dealership, the service manager (Chuck) greeted me with the smile of a long time friend. In short, they checked 5 parts stores before finding the part, they got my truck in right away and within 1 hour I was on my way. The next day after arriving home, I received a phone call from them, following up on the service to see if everything went well on the way home. I remember as I was leaving, Chuck said that if I was ever back in the area that I should stop in and say hi! No matter how you slice it (pun intended) that was excellent customer service. 

Service will always sell, good or bad. When you provide either of them, it is never just the immediate customer that is affected. It becomes your calling card or culture and that dictates your future successes or failures. Be successful on purpose!

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